Smart Hub - Trouble Pairing

If you experience issues connecting to your network during the setup of your SECURAM Smart Hub, this article provides help:

First, check to make sure your Wi-Fi network is online. This can be done by opening an Internet browser on a computer or laptop that is connected to the network you are trying to join. You can also put your phone in airplane mode, enable Wi-Fi and connect to the network you are trying to use, and then try browsing the Internet.

Next, verify that the Wi-Fi password you entered is correct. On your phone: 

1. Open the Settings and go to Wi-Fi 
2. Select the connected home network
3. Select Forget or Disconnect from the network
4. Then tap on the home network to rejoin

If you are unable to join the network again, this is an indication that the password was entered incorrectly.

Next, ensure your 2.4GHz network is broadcasting. The Smart Hub only connects to 2.4GHz networks so that the device can optimize performance and battery life. Please make sure that your 2.4GHz network is broadcasting when connecting the lock to Wi-Fi.

PLEASE NOTE: If you have more than one network name, make sure you are not trying to connect to a 5GHz network. A 5GHz network may have -5G at the end of its name. The Smart Hub will not be able to connect to a 5GHz network. If both the network and password are correct, but the setup fails, try power-cycling both the access point(s)/router and the modem.

Make sure your phone’s Bluetooth is enabled in Settings. 

If your router supports band-steering, where the router itself decides whether the lock should connect via the 2.4 or 5GHz network, there may be issues. If possible, turn this feature off for your router and try to connect your lock to Wi-Fi again.

iOS - Make sure your phone is currently connected to the correct Wi-Fi network

Android - Unhide your network if you are not broadcasting your SSID. If you have a hidden Wi-Fi network that is not broadcasting its SSID, you will need to unhide your network before you will be able to connect your Wi-Fi Smart Lock to your network.

If you are failing at the screen below, try turning off Mobile Data and try pairing again.

For Android: Enter your phones settings, then tap Mobile Network. Then Turn OFF mobile data.

For iOS: Enter your phone settings, then tap Cellular. Then turn OFF cellular data.

If it is still failing to pair, please uninstall and re-install the SECURAM Guard app. At first launch, the app will ask for the required permissions. Please accept all prompts and try pairing again. 

If you are still experiencing pairing issues, please factory reset the lock and try again.