Smart Hub - Troubleshooting and FAQ

Still have questions? Or running in to any problems? 

Find answers to FAQs, common inquiries, and general information about the SECURAM Smart Hub in this article. 

Frequently Asked Questions

How many devices can I have connected to the Smart Hub?

For optimal results,  pair no more than 12 SECURAM smart devices.  Up to 4 Smart Door Locks, 3 Safe Locks and 5 Door/Window Sensors.  The Smart Hub has a range of 50-150 feet, depending upon the environement and devices to which it is communicating.

Do I need a specific Wi-Fi router for the Smart Hub?

The SECURAM Smart Hub can only connect to a 2.4GHz router. Most Wi-Fi routers provide a 2.4GHz network

Troubleshooting

Trouble Pairing

If you experience issues connecting to your network during the setup of your SECURAM Smart Hub, this article provides help. 

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Resetting your Smart Hub

If you get a new router, you will need to re-pair your Smart Hub. Follow this article to reset your Smart Hub. 

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