Still have questions? Or running into any problems?
Find answers to FAQs, common inquiries, and general information about the SECURAM Touch in this article.
Frequently Asked Questions
Do I need the Smart Hub with the SECURAM Touch?
No, SECURAM TOUCH does not require the Smart Hub to function. This can be a standalone lock and can be managed by the app when you are within close proximity of the lock. Any remote operation requires the Smart Hub.
What is the battery life on the SECURAM Touch?
On average, battery life expectancy is 6 – 8 months under normal usage.
Can I use a voice assistant like Alexa or Google Home to control the lock?
Yes, the SECURAM Touch Smart Lock is compatible with Alexa and Google Home. You can lock, unlock, or check the status.
Connecting to Alexa
Connecting to Google Home
Can I make duplicate keys?
The high-security mechanical keys can be duplicated by some locksmiths. Please contact us to order blank keys.
How many fingerprints can be enrolled?
The SECURAM TOUCH has a 30-user capacity. Each enrolled user can have two registered fingerprints.
Can I install this outside on the gate to my home?
It is not recommended to install the SECURAM Touch where both the Touchpad and Interior Assembly are susceptible to weather conditions. Only the Touchpad has a rating of IP 54.
Trouble with Deadbolt Operation
Is your lock reporting "Deadbolt cannot fully extend?" Or the deadbolt is operating in reverse?
If you experience issues connecting to your network during the setup of your SECURAM Touch, this article provides help.