Still, have questions? Or running into any problems?
Find answers to FAQs, common inquiries, and general information about the SECURAM EOS in this article.
Frequently Asked Questions
Can I make duplicate keys?
Yes, the 2 keys included with the lock can be duplicated.
Do I need the Smart Hub with the SECURAM EOS?
No, SECURAM EOS does not require the Smart Hub. Wifi is built-in to the smart lock and can be managed remotely with no additional purchase.
What is the battery life on the SECURAM EOS?
On average, battery life expectancy is 6 – 8 months under normal usage.
Do I need a specific Wi-Fi router for the SECURAM EOS?
The SECURAM EOS can only connect to a 2.4GHz router. Most Wi-Fi routers provide a 2.4GHz network
Can I use a voice assistant like Alexa or Google Home to control the lock?
Yes, the SECURAM EOS Wi-Fi Smart Lock is compatible with Alexa and Google Home. You can lock, unlock, or check the status.
Can I install this outside on the gate to my home?
It is not recommended to install the SECURAM EOS where both the Touchpad and Interior Assembly are susceptible to weather conditions. Only the Touchpad has a rating of IP 54.
Trouble with Deadbolt Operation
Is your lock reporting "Deadbolt cannot fully extend?" Or the deadbolt is operating in reverse?
If you experience issues connecting to your network during the setup of your SECURAM EOS, this article provides help.
Can't find EOS in Wi-Fi List
If your SECURAM EOS is in pairing mode and you are unable to find in it your phone's Wi-Fi list, this article will provide help.
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